Program Manager – Field Operations

  • Salary: $100,000 – $110,000
  • Employment Status: Full-time

Atlanta, GA

Who We Are

Utility Energy Services, LLC delivers high-value, cost-effective energy efficiency implementation solutions with a strong focus on safety, local investment, and exceptional customer service. Our team is committed to helping communities and clients reduce energy consumption and achieve sustainable results through practical, efficient solutions.

Position Details

The Program Manager – Field Operations is a strategic, client-facing leader responsible for the successful delivery of energy efficiency programs supported by field operations. This role owns the client relationship, program strategy, and financial performance, ensuring deliverables are met on time, within budget, and aligned to utility and regulatory requirements. The ideal candidate is a strategic thinker with deep field services experience who can translate client goals into actionable program plans, forecast performance with precision, and lead cross-functional teams to hit aggressive targets. Success in this role requires sharp communication, executive presence, and the ability to influence both internal field teams and external client stakeholders.

Key Responsibilities

  • Serve as the primary point of contact for utility clients, building trusted, long-term relationships and delivering an exceptional client experience
  • Own end-to-end program strategy and performance across multiple field service channels (e.g., Single Family, Multifamily, Direct Install, Assessments) and drive achievement of contractual KPIs
  • Develop and manage program forecasts, budgets, and savings targets; proactively identify risks and implement mitigation plans to keep programs on track
  • Lead strategic planning to hit annual energy savings goals, participation targets, and financial objectives
  • Partner closely with Field Operations leadership to align field execution with client priorities, program economics, and long-term strategy
  • Prepare and deliver client-facing reporting, business reviews, and executive presentations that clearly communicate program health, trends, and strategic recommendations
  • Manage client deliverables including accruals, forecasting, invoicing, monthly/quarterly reporting, and ad hoc analyses
  • Monitor program metrics — completion rates, cost per unit, savings achievement, QA/QC results, customer satisfaction — and drive corrective action when needed
  • Ensure compliance with utility program requirements, regulatory standards, and company SOPs
  • Lead contract management activities including scope changes, amendments, and renewals in coordination with leadership
  • Identify opportunities for program growth, process improvement, and cost optimization, and build the business case to support them
  • Represent the company in client meetings, working groups, and industry forums as needed

Qualifications

  • 5+ years of experience in program management, account management, or client-facing operations roles
  • Field services experience required — prior experience managing or supporting field-based service delivery (energy efficiency, utilities, HVAC, construction, home services, or similar technical field environments)
  • Demonstrated success owning client relationships and delivering against contractual KPIs, budgets, and savings targets
  • Strong strategic mindset with a proven track record of turning client goals into executable plans that hit targets and grow programs
  • Strong financial acumen with proven ability to forecast, manage budgets, and analyze program economics
  • Excellent written and verbal communication skills, including executive-level presentation experience
  • Strong cross-functional leadership skills with the ability to influence without direct authority
  • Proficient in Excel and PowerPoint
  • Experience building visualizations and reporting in Power BI, Tableau, or similar tools is a plus
  • Salesforce Field Service Lightning (FSL) experience is a plus
  • Familiarity with utility program requirements, energy efficiency measures, or related regulatory environments preferred
  • Ability to travel locally/regionally for client meetings and site visits as needed

Compensation

Salary range: $100,000 – $110,000 annually

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Life Insurance