Remote
About UES
Utility Energy Services (UES) provides energy efficiency program implementation services to utilities across the U.S. We support the design, execution, and optimization of utility energy efficiency programs by leveraging data-driven insights and industry best practices.
Job Description
UES is seeking a Salesforce Administrator with Salesforce Field Service Lightning (FSL) experience to design, build, and optimize Salesforce solutions across a variety of utility energy efficiency programs.
The ideal candidate is adaptable and innovative, comfortable in a fast-paced environment to design new solutions with each new client. Each engagement brings its own implementation requirements, so the candidate should be comfortable designing new solutions rather than maintaining existing functionality. The candidate will support new program launches end to end, from scoping and configuration through testing and deployment, along with ongoing tool optimization.
Field Service is a core focus across our programs, so hands-on experience or strong familiarity with Salesforce Field Service Lightning (FSL) components (work orders, service appointments, dispatch, technician workflows) is expected.
Key Responsibilities
- Configure and optimize Field Service components, including Work Orders, Service Appointments, Service Territories, Skills, Service Resources, and scheduling policies.
- Support field service scheduling workflows, including self-scheduling portals on Salesforce Experience Cloud sites.
- Configure and maintain Field Service Mobile experiences, including offline access, work plan flows, field validation, and sync troubleshooting.
- Build and refine work plan flows for assessments, installations, service calls, and program-specific field data collection.
- Configure email and enhanced messaging automation for appointment confirmations, reminders, and scheduling outreach.
- Configure and maintain Vlocity Document Studio (VDS) templates to auto-generate PDF reports following completed appointments.
- Partner with dispatch, program ops, and field teams to gather requirements and deliver solutions that reduce manual work.
- Manage program-specific access models to ensure users see only what they need.
- Manage sandbox-to-production deployments, including documentation, UAT, and post-launch support.
- Troubleshoot production issues with urgency, including scheduler outages, missing appointments, incorrect assignments, and sync or access failures.
- Participate in Agile delivery practices, manage Jira tickets with clear updates, and communicate risks, dependencies, blockers, and implementation decisions transparently.
Experience Required
- Bachelor’s Degree
- Salesforce Administrator Certification
- 4+ years of experience as a Salesforce Administrator, Salesforce Consultant, or similar Salesforce platform role.
- 1+ year of direct Salesforce Field Service experience required, including configuration and ongoing administration of Field Service objects and processes.
- Strong declarative automation skills, including Flow, validation rules, dynamic forms/pages, page layouts, permission sets, queues, email alerts/templates, and approval or routing logic.
- Ability to read, troubleshoot, and collaborate on Apex, Lightning Web Components, integrations, and API-related issues; hands-on development experience is a plus.
- Salesforce Field Service Consultant Certification preferred.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Questions:
- Will you now or in the future require visa sponsorship for employment in the United States?
- Describe your hands-on experience configuring Salesforce Field Service. Please include examples involving Work Orders, Service Appointments, scheduling policies, service territories, skills, Field Service Mobile, work plans, and Experience Cloud self-scheduling.
- Email Answers to: [email protected]
Experience:
- Salesforce Administrator: 4 years (Required)
- Salesforce Field Service: 1 year (Required)
License/Certification:
- Salesforce Administrator Certification (Required)
- Salesforce Field Service Consultant Certification (Preferred)